Head of Operations at Baaraku

Job Description

• We are seeking a dynamic and experienced Head of Operations to oversee the day-to-day management of our platform.
• This role is crucial in ensuring the smooth operation of our online store and gaming activities, managing programs, and providing financial oversight.
• The ideal candidate will possess strong leadership skills, a strategic mindset, and a keen understanding of both operational and financial management within the online retail and gaming sectors.

Key Responsibilities
Operational Management:

• Oversee the daily operations of Afriprize, ensuring the platform functions smoothly and efficiently.
• Coordinate with various departments to ensure alignment with strategic goals and operational standards.
• Develop and implement processes and procedures to enhance operational efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and address any issues affecting platform performance.

Program Management:

• Lead and manage key programs related to luxury shopping and gaming experiences.
• Collaborate with product development and marketing teams to launch and optimize new features and promotions.
• Ensure that all programs are executed in line with the company's strategic objectives and customer expectations.

Financial Oversight:

• Oversee financial planning, budgeting, and forecasting to ensure alignment with company goals.
• Monitor financial performance and report on key metrics to the senior management team.
• Identify cost-saving opportunities and implement financial controls to optimize profitability.
• Manage relationships with vendors, partners, and service providers to ensure cost-effective solutions.

Leadership and Team Management:

• Lead, mentor, and develop a high-performing operations team.
• Foster a collaborative and results-driven work environment.
• Conduct performance reviews and provide feedback to team members.

Customer Experience:

• Ensure that customer satisfaction is a top priority by managing service quality and addressing any issues that arise.
• Implement strategies to enhance the overall customer experience and engagement with the platform.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field; MBA or relevant advanced degree preferred.
• Proven experience of a minimum 8 years in an operations management role, preferably within the online retail or gaming industry.
• Strong understanding of financial management and budgeting processes.
• Excellent leadership, organizational, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Proficiency in relevant software and tools (e.g., ERP systems, financial software).