Head of Operations at Afconrecruit Limited

Job Description

• Are you an experienced operations leader with a proven track record in the Restaurant or Quick Service Restaurant (QSR) industry?
• We are looking for a dynamic and results-oriented Head of Operations to lead and oversee daily operations of our multi-unit restaurant operations, outlet performance, and strategic execution to drive efficiency, quality, profitability and deliver exceptional customer experiences.
• The ideal candidate will focus on optimizing resources, supply chain processes, and service standards across all operational areas.

Key Responsibilities

• Provide strategic leadership and oversight for all restaurant operations
• Develop and implement operational strategies to improve efficiency and output.
• Oversee day-to-day operational systems and workflows.
• Drive performance across outlets to maximize revenue and profitability.
• Manage procurement, inventory, and logistics to ensure supply chain efficiency.
• Partner with HR on staffing, performance management, and resource allocation.
• Oversee restaurant operations, ensuring quality of service(QoS) and compliance.
• Ensure adherence to GMP, HSE, and quality control standards.
• Contribute to product development and continuous process improvement.
• Track operational KPIs and drive accountability across teams.
• Ensure consistent food quality, customer service, cleanliness, and brand standards across all outlets.
• Ensure compliance with food safety, health, and regulatory requirements.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Industrial Engineering, or related field (Master’s Degree is an advantage)
• At least 7 years’ experience in an operations leadership role, preferably in QSR, FMCG, or hospitality sectors
• Proven experience in product development and quality control processes
• Strong background in managing service standards (QoS), GMP, and HSE compliance
• Demonstrated success in inventory, procurement, and supply chain management
• Experience in implementing performance tracking systems and driving operational KPIs.
• Strong leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills
• Proven ability to manage multiple branches.

Work Experience:

• At least 7 years’ experience in an operations leadership role, preferably in QSR, FMCG, or hospitality sectors
• Proven experience in product development and quality control processes.