Head of IT at Aldelia Limited

Main Purpose

• The job holder is responsible to ensure comapny’s computer systems and infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware, are in the best working condition.

Responsibilities

• Manages the maintenance, configuration, and reliable operation of computer systems.
• Monitors the installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Leads desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Oversees system performance and troubleshooting issues.
• Implements security protocols and procedures to prevent potential threats.
• Manages diagnostic tests and debugging procedures to optimize computer systems.
• Manages the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.
• Interacts with the help desk and other teams to assist in systems troubleshooting to identify root cause of technical issues and provide the required support.
• Ensures the provision of key technology equipment including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
• Monitors server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Monitors data centre health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed.
• Designs and implement efficient end-user feedback and error reporting systems.
• Coaches team members on the job.
• Any other task as assigned by the Line Manager.

Qualifications & Experience

• Bachelor's Degree in Information Science, Information Technology, Computer Science, Programming, Computer Engineering or System Administration.
• Minimum of 7 years’ experience handling similar role in large organisations.
• Masters will be an added advantage.
• Relevant certifications with any of the following: Microsoft Certified Solutions Expert (MCSE), Cisco, RedHat, Oracle Linux System Administrator (Oracle), VMware Certified Professional 6- Data Centre Virtualization.

Skills:

• Help desk and IT Operations
• Software and Hardware Installation
• Communication and Interpersonal
• IT Maintenance (Servers, Pc’s, Routers and Switches)
• IT Security and Data Protection
• Data Recovery Protocols
• Systems Repairs.