Head of E-commerce at Montaigne Place

Responsibilities 

• Act as the Chief Business Development Officer and will be responsible for driving, monitoring and improving sales performance for the company’s non-traditional sales channels.
• In this business development capability, this role will monitor & capitalize on market opportunities, and conduct periodic forecasting for projected new business.
• Will own eCommerce and all tech platform-based sales, and work with marketing for demand generation campaigns targeted at business decision makers.
• Manage the company’s and 3rd party ecommerce channels to offer and sell approved brands and products, including SPA and wellness services.
• Will be responsible for building & leading a partnership program targeted at the right 3rd party organisations, including company’s operating as wholly ecommerce channels, to grow revenue and enhance our ability to deliver an exceptional customer experience using specific brands from our portfolio.
• Develop and implement strategic alliance programs with corporate organizations, especially in the benefits, incentives & recognition segment, as well as the corporate wellness programs segment.
• Be in charge of responding to formal requests for information, including responses to RFPs, and also preparing customized pitches to corporate decision makers.
• Work with marketing to develop unique promotional programs and marketing collateral for new business opportunities and client meetings
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses;
• Works on complex problems/projects where analysis of situations or data requires an in- depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees.

Acts as an expert providing direction and guidance to process improvements and establishing policies:

• % Ecommerce Sales revenue Achieved
• Overall Ecommerce Revenue Achieved
• % Revenue from New Products
• % Revenue from Services (e.g. Ads)
• Point-in-time Products/SKUs-in-Catalogue count
• % Overall Revenue Growth
• % Revenue Variance to Forecast
• ecommerce Shopping satisfaction Index
• Time-to-fulfillment for all ecommerce orders
• %of inventory turn on echannels allocation
• %Product returns
• eChannel Infrastructure Uptime & Availability
• eChannel analytics conducted for service insights
• % Cross-selling & Upselling via echannels
• echannels investment ROI
• Commission/Rebate Pay-outs to Trade
• Out of stock percentage
• Training delivered to Store Managers
• % Skills development plan executed for each store team
• % of Customer Master Data Accuracy
• Performance Management Ratings Completed
• Degree of Employee engagement.