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  • Posted: May 13, 2022
    Deadline: May 20, 2022
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  • Brit Cleanway Property, a subsidiary of Brit Properties Nigeria Limited, is a full service real estate and property management company specializing in managing residential and commercial properties. Our realtors are committed to promoting your property
    Read more about this company

     

    Head of Customer Service Department

    • Supervising the daily operations of the customer service department
    • Creating a reliable customer loyalty program
    • Ensuring all files are properly updated on property cloud
    • At least one direct sale quarterly
    • Recovering old dept for the company and reselling of existing client
    • Setting customer service goals for team members and helping them reach those goals
    • Attend weekly staff and departmental meetings
    • Participate in team-building activities
    • Persuade clients to complete payment
    • Strategize on ideas and for improving customer service experiences
    • Interacting with customers and handling customer queries and complaints in a timely manner
    • Maintaining relationships with profitable customers
    • Meet weekly departmental targets from renewals, and reselling of company’s products
    • Place calls professionally according to the departmental rules at all times.
    • Coordinate weekly site inspection of prospects and collate list of prospects from site inspection and promptly follow up to close the business
    • Promptly send emails of ongoing development in our estate to clients
    • Handle calls of existing clients received from the front desk personnel
    • Making weekly and monthly reports and surveys
    • Make research and come up with training ideas to develop your team members
    • Proximity to Ajah is very important

    Staying current on the latest industry trends and techniques

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@britproperty.ng using the position as subject of email.

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