Head of Customer Service Department at Brit Property Nigeria

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Ensuring all files are properly updated on property cloud
• At least one direct sale quarterly
• Recovering old dept for the company and reselling of existing client
• Setting customer service goals for team members and helping them reach those goals
• Attend weekly staff and departmental meetings
• Participate in team-building activities
• Persuade clients to complete payment
• Strategize on ideas and for improving customer service experiences
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Meet weekly departmental targets from renewals, and reselling of company’s products
• Place calls professionally according to the departmental rules at all times.
• Coordinate weekly site inspection of prospects and collate list of prospects from site inspection and promptly follow up to close the business
• Promptly send emails of ongoing development in our estate to clients
• Handle calls of existing clients received from the front desk personnel
• Making weekly and monthly reports and surveys
• Make research and come up with training ideas to develop your team members
• Proximity to Ajah is very important

Staying current on the latest industry trends and techniques