Head, Hospitality at Owens and Xley

Location: Lagos Island.

Salary: N200,000 to N250,000

In this role, you will be responsible for the smooth running of all projects, pitches and accounts under the hospitality unit of the company. You will oversee the operations of all hospitality account managers and ensure that they perform in line with the company’s expectations

Responsibilities: 

• Measure effectiveness and efficiency of operational processes both internally and externally and find new ways to improve processes
• Develop and implement growth strategies
• Act as a liaison between company and client for quality assurance
• Provide mentoring to all employees, including management
• Motivate employees to meet or surpass organizational goals and targets
• Oversee daily operations and make adjustments as necessary
• Present new ideas and cash flow strategies to the Business Development Manager
• Direct pitches, presentations and projects to meet company and client goals
• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise
• Perform other duties as assigned

Requirements: 

• BSc/BA in Business Administration or relevant field
• MSc/MBA is a plus
• Technical Skills
• Demonstrate competency in strategic planning and business development
• Understanding of data analysis and performance/operation metrics of the entertainment industry
• Excellent decision-making
• Strategic thinking
• Leadership
• Interpersonal and ethical conduct skills
• Soft Skills
• Superb written and verbal communication skills
• Strong people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High degree of accuracy and attention to detail
• Must be able to manage time and people efficiently
• Able to work under pressure
• Must be emotionally intelligent
• Ability to be discreet and professional
• Must have flair for providing quality service