Head, Financial Institutions at Unified Payment Services Limited

Job Objective(s)

• Proper management of customers is necessary to ensure new businesses are won and existing businesses are maintained and grown.
• Responsible for growing team revenues along defined income lines.
• Develop and implement marketing and sales plans for the department.
• Establish, develop, and manage relationships with clients.
• Establish, develop, and manage relationships with vendors.
• Supervisory responsibility for effective communication of activities and reports to internal and external targets
• Participate actively in the resolution of escalated conflicts with clients (both internal and external).
• Complete ad hoc or planned projects, research works, and other initiatives as directed by senior management from time to time.
• Contribute to the development of the group’s business and relationship management strategies.
• Prepare and track budget performance for the department.
• Ensure adequate staffing for the department.
• Actively contribute to the development of the team through the sharing of information, coaching, and support.
• Generate periodic dashboard reports for senior management.

Duties & Responsibilities

• Grow assigned clients market share on all our processing platforms.
• Grow income from sale of all products and services offered to clients within the Financial Insitution space.
• Provide Executive Reports.
• Client relationship management.
• Initiate and/or mid-wife new business-related scheme projects or initiatives.
• Supervise ROs duties to ensure productivity.
• In partnership with HR, responsible for attracting, hiring, motivating, engaging and retaining employees in their units/departments and directorates by institutionalizing a positive work culture, fostering career growth through training and advancement opportunities, encouraging open communication and feedback, recognizing contributions, and ensuring fair and inclusive practices.

Key Performance Indicators

• Generate project income from all projects marketed and implemented within defined KPI period.
• Generate income from sale of all products and services offered to clients within the Financial Insitution space.
• Grow assigned clients market share on all our processing platforms.

Requirements
Education:

• First Degree or its equivalent in any course.
• Others: Professional Qualifications – MBA or Professional Qualifications – added advantage.

Experience:

• Minimum of 10 years working experience in Marketing or Sales function in reputable organization(s).

Knowledge:

• Advance Card/e-Payment industry knowledge/experience.
• Key Accounts/Relationship Management.
• Good knowledge of business/commercial law.
• Product Development & Positioning Strategies.
• Pricing Strategies/Techniques.
• Good knowledge of Consumer Behaviour.
• Financial literacy.
• Brand Management & Communication.
• Problem Solving skills/abilities.
• Good written and oral communication & presentation skills.

Skill / Competencies:

• Strong interpersonal skills.
• Critical reasoning and analytical abilities.
• Leadership and People management skills.
• Business Acumen.
• Office Administration.