Head Experience Centre (Telecommunications Sector) at Workforce Group

Qualifications, Experience and Skills

• A degree in Electrical/Electronic or Telecommunications Engineering is preferred.
• MBA or professional qualification will be an added advantage.
• Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or IT industry.
• Prior track record of coordinating various units within a business to deliver excellent first-class service. 
• Must have IT background 
• Industry experience can be IT or Telecoms
• Good customer service 

Key Responsibilities

• Responsible for generating unique business plans, designs and strategies for meeting marketing objectives.
• Responsible for all the operational and strategic escalations affecting the delivery of objectives.
• Manage the overall Business of the Experience Centre.
• Reinforce brand presence by actively driving the innovative perception of the brand.
• Active development of approaches regarding products and services in accordance with best global practice.
• Maintain excellent relationships with partners’ vendors and customers.
• Responsible for dashboard reporting to the management.
• Increase customer’s satisfaction, loyalty and advocacy to nurture excellent customer relationships.
• Responsible for team’s knowledge development as required to keep abreast of new technologies.