Head Customer Care (Cash Officer) at Polaris Bank Limited

Who are we looking for:

We are currently sourcing for candidates to be recruited as Head, Customer Care. They will be engaged in the operations department of services and products to customers, fostering and maintaining a healthy relationship between the Bank and its existing and prospective customers. Engaging and managing the operations of the branch, as well as promote services, products and ideas. Contributing in the implementation of operational strategies.

Job Description

• Manage daily cash levels in the vault and ensure branch cash requirements are met
• Monitor inter-branch cash movements / requirements
• Ensure cash requirements at the teller point are adequate
• Authorise Customer Care Officer’s (CCOs’) transactions above limits
• Ensure adherence to all control procedures relating to cash movement
• Verify proper documentation/accounting entries to reflect cash movement
• Ensure proper documentation and verification of all CCOs’ and vault transactions
• Monitors CCOs’ till balances and provide funds as appropriate while ensuring CCOs’ cash in till exposure is within approved insurance limit
• Monitor movement of customers in/out of the bulk room for security purposes
• Ensure all accounts /CCOs are balanced at the end of the day
• Organise evacuation of excess cash in vault

Preferred skills and experience/Requirements  

• Excellent Customer Account Servicing/ Management skills
• Good knowledge of core banking application (Flexcube)
• Good products knowledge
• Process Management and documentation skills
• Team building, Leadership, coaching and influencing
• Organization/Coordination Skills
• Customer Management
• Analytical skills/problem solving/Negotiation
• Good transaction processing & documentation
• Excellent cash and vault management skills
• Good understanding of banking operations (Domestic & International Operations)
• Good accounting knowledge
• Cost/ budget management
• Liquidity tracking and cash forecasting
• Good communication (oral & written)