Head, Corporate Communication at Phase3 Telecom

Role Summary

• The Head of Corporate Communications will serve as the custodian of Phase3 Telecom’s reputation, image, and brand voice. This role ensures all internal and external communications are clear, consistent, strategic, and aligned with the company’s strategic goals. The incumbent will lead the development and implementation of a multi-stakeholder communication strategy, manage executive messaging, drive media relations, and oversee digital presence, while strengthening engagement with key stakeholders, including regulators, customers, partners, and employees.
• Please do not apply if you do not meet the required criteria, Non related applications would be discarded

Key Responsibilities

Strategic Communications & Governance

• Formulate and implement the corporate communications strategy in alignment with Phase3’s business plan and growth agenda.
• Define communications objectives, KPIs, and governance guidelines, including tone of voice, brand positioning, and corporate speak.
• Act as the official communication channel for Phase3 with stakeholders such as regulators, government agencies, partners, and investors.

Branding & Corporate Identity

• Safeguard and evolve Phase3’s corporate brand identity across all platforms and materials.
• Ensure branding consistency in every form of communication – print, digital, events, and stakeholder engagements.
• Promote Phase3 as an industry thought leader through storytelling, PR campaigns, awards participation, and strategic media exposure.

Public Relations & Media Engagement

• Lead the company’s PR strategy, including press releases, media relations, and public positioning of leadership.
• Develop narratives around key projects such as infrastructure expansion, partnerships, and product launches.
• Prepare and manage crisis communications plans, ensuring Phase3 is well-prepared to handle reputational risks.

Executive & Stakeholder Communication

• Develop and deliver high-level speeches, messages, and reports for the CEO and Executive team.
• Craft bespoke communications that translate complex business or technical information into engaging content for diverse audiences.
• Ensure timely, accurate, and strategic communication with external stakeholders – including regulators, government bodies, partners, and the public.

Digital, Social Media & Engagement

• Oversee Phase3’s presence across all digital platforms and social media channels.
• Design and execute a content calendar that strategically combines brand messaging with engaging multimedia storytelling.
• Monitor online reputation, engagement, and impressions, leveraging analytics to refine communication strategies.

Measurement & Analytics

• Track and analyze communications performance across platforms (impressions, reach, sentiment, share of voice).
• Provide regular insights and dashboards to leadership, demonstrating impact on brand equity, reputation, and engagement.
• Use data to continuously optimize strategies and support decision-making.

Internal Communication

• Oversee internal communication channels: newsletters, intranet, and culture-building campaigns.
• Drive awareness and alignment of the company's mission, vision, and values across all levels of staff.
• In collaboration with HR, support change management communication to ensure employee buy-in during transitions.

Team Leadership & Development

• Lead, coach, and mentor the Corporate Communications team, ensuring clarity of roles, deliverables, and objectives.
• Evaluate team performance in line with business-wide processes and schedules.
• Identify training needs and provide growth opportunities to build capability and productivity.

Budget & Resource Management

• Prepare and manage budgets for PR, branding, digital campaigns, and events.
• Build and manage relationships with creative agencies, PR firms, media, and consultants.
• Ensure optimal use of resources to deliver cost-effective results.

Educational Qualification

• Bachelor’s or master’s degree in communications, Journalism, Marketing, or related field.

Required Experience

• Minimum 10 years in corporate communications, public relations, or related roles, ideally within the telecom, ICT, or infrastructure sectors.
• Proven experience leading teams and managing stakeholder communications at senior levels.

Skills & Competencies

• Exceptional writing, editing, and presentation skills.
• Strong strategic thinking and ability to align communications with business goals.
• Advanced understanding of media relations, branding, digital, and social media engagement.
• Crisis management and reputation management expertise.
• Strong leadership, coaching, and team-building capabilities.
• Analytical and data-driven mindset