Salary Budget: 800,000 - 1,000,000 Net Monthly (Slightly Negotiable)
Other Benefits: Very Competitive
Role Overview
The Head of Client Management Services will be responsible for leading and optimizing all client-facing operations, ensuring strong relationships with key trade partners, distributors, modern trade accounts, and institutional clients.
The role focuses on driving client satisfaction, revenue growth, service excellence, and long-term partnerships in a high-volume, fast-paced FMCG environment.
Key Responsibilities
Welcome clients warmly and professionally into the studio.
- Manage walk-in and scheduled client appointments.
- Create a luxury, organized, and friendly studio experience.
- Handle client inquiries in person, via phone, WhatsApp, email, and social media DMs.
Administrative & Studio Support
- Maintain the appointment calendar for designers and tailors.
- Keep client records and databases up to date.
- Prepare daily sales and visit reports.
- Ensure the front desk, waiting area, and showroom remain neat and presentable.
- Support basic cash handling and POS operations.
Communication & Brand Representation
- Uphold the brand’s tone, etiquette, and image at all times.
- Handle client complaints politely and escalate when necessary.
- Support promotional activities, launches, and trunk shows.
- Encourage repeat business through follow-ups and relationship management.
Qualifications & Requirements
- 1–3 years experience in customer service, front desk, retail, or fashion studio roles.
- Good knowledge of fashion terminology, fabrics, and sizing (advantage).
- Strong verbal and written communication skills.
Personal Attributes
- Well-spoken, presentable, and confident
- Warm, courteous, and client-focused
- Highly organized and detail-oriented
- Discreet and trustworthyOwn and manage strategic relationships with key clients including modern trade, general trade distributors, wholesalers, and institutional customers
- Act as the senior escalation point for critical client issues and commercial negotiations
- Build long-term, value-driven partnerships that support volume growth, market expansion, and brand visibility
- Design and implement client management strategies aligned with business growth plans
- Ensure adherence to company policies, trade terms, and regulatory requirements
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Supply Chain, or a related field (MBA preferred)
- 5–7 years of experience in FMCG, Telecoms, Financial Services or Tech-Driven Industries with significant exposure to client management, sales operations, or key account management
- Candidates must possess deep industry knowledge of FMCG business operations, consumer behaviour, route-market model, trade marketing, key account management and distributor/retailer engagement dynamics.
- Proven experience leading large, multi-location teamsAbility to multitask in a fast-paced studio environment
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