Head, Business Management at M-KOPA

About the job

We are looking for a Head, Business Management to join our Nigeria leadership team as we accelerate growth and drive operational excellence across our diverse business functions.

Role Summary

• The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving operational excellence and business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational excellence expertise, leading high-impact transformation initiatives while serving as an incubator for new business lines and verticals.

What You'll Do

Strategic Business Support

• Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
• Manage MNO & OEM relationships, review partnership performance, and address operational partnership issues
• Monitor marketing performance and ensure alignment with acquisition and retention objectives; review marketing activities and ensure brand consistency across channels
• Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
• Drive data-driven decision making through advanced analytics, performance modelling, and predictive insights
• Provide interim senior leadership during transitions, organizational changes, or strategic pivots

Cross-Functional Operational Excellence & Performance Optimization

• Conduct where required deep-dive operational assessments across key functions, including Customer Care, Retail & Logistics, Customer Retention, and Sales to diagnose inefficiencies and performance gaps
• Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
• Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
• Lead regional implementation and monitoring of fraud prevention strategies in coordination with the global Center of Excellence
• Optimize cross-functional processes and eliminate operational silos to enhance overall business performance

Project Leadership & Innovation Incubation

• Manage critical strategic projects, including new product launches, market expansion initiatives, and Friends & Family programs
• Lead incubation and development of new business lines and revenue verticals for Kenya operations
• Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
• Drive innovation strategy, new revenue stream development, and change management at the senior leadership level.

What You'll Need

• Bachelor's degree in business administration, Operations, Project Management, or related field
• 7-10 years of progressive experience in senior management, transformation, or general management roles
• Strong background in business intelligence, analytics, and data-driven decision making
• Proven track record leading large-scale business transformation and operational excellence initiatives
• Experience in new business development, product incubation, or strategic project management
• Track record of driving results in fast-paced, customer-centric environments
• Excellent communication and leadership skills.

Key Competencies

• Senior-level strategic thinking with strong execution capabilities
• Business transformation and operational excellence expertise at enterprise scale
• Executive presence and ability to influence and lead at all organizational levels
• Advanced commercial acumen with revenue optimization experience
• Change leadership and complex program management at the senior leadership level