Head, Branch Operations / IT at Avanti Consulting Limited

Key Responsibilities

• Ensure liquidity position of the branch is maintained at all times through advance planning at minimal costs.
• Ensure compliance with regulations in the issuing and receipt of cash from the strong room
• Ensuring account reconciliation and managing situation if this is not the case.
• Checking daily suspense accounts and exercising snap shots in all of branch operations
• Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same
• Serve as the Operations Lead for the bank’s core banking system implementation, aligning system configuration with operational processes and policies
• Develop and manage a team of well-trained, focused and motivated Banking Services staff
• Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities
• Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels
• Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems
• Safeguard customer data and protect against fraud through management of authorization levels and access rights
• Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.

Qualifications and Experience

• Strong First Degree
• Minimum 5 years in banking/finance/microfinance, with at least four years in back office or operational roles – experience of two years or more in a senior management role at the regional or head office level strongly preferred
• Proficient in MS-Office Suite (especially Excel) – experienced with Core Banking Systems and good understanding of Information System issues and the role of IS in banking operations
• Project management qualifications (e.g. PMP) are an advantage
• Knowledge of process analysis and mapping is an advantage

Candidate Profile:

• Commitment to establishing a successful department and function.
• Strong fit to the bank’s desired corporate culture & committed to furthering bank’s mission and vision;
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
• Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
• Proven integrity;
• Strong interpersonal skills and written and oral communication skills;
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Demonstrated leadership, networking and collaboration/negotiation skills;
• Ability to build and maintain excellent working relationships within a diverse organizational structure