Head, Acquiring Dispute Resolution at First Bank

• Ensure that all chargeback transactions are reviewed for completeness and accuracy
• Ensure claims logged against the bank by other banks are duly attended to in order to avoid financial loss and brand damage

DUTIES & RESPONSIBILITIES

• Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
• Oversee and ensure timely and proper response to chargeback claims raised against the bank on Arbiter, MasterCard Connect and Unified Payment platforms by other banks to minimize the bank’s exposure to financial losses from chargebacks
• Guide and monitor the team on proper chargeback processing to ensure minimal errors and improve the refund-rate to customers for genuine claims.
• Oversee the Acquirer Initiated Refund (AIR) as recommended by CBN
• Second level review of reversal upload files for onward credit to various destination accounts
• Identify and escalate sensitive urgent regulatory issues related to dispute resolution
• Identify process improvement needs to promote efficiency.
• Provide timely and usable reports to the Head of Department.

JOB REQUIREMENTS

Education

• Minimum Edcation: B.SC/HND n any discipline, preferably a numerate discipline 

Experience

• Familiarity with electronic banking products is very essential. – Analytical skills and willingness to learn is key recuitment criteria