Hardware Engineer at Moniepoint Inc.

Role Purpose

• The Hardware Engineer (Repair Centre) is the technical authority embedded within a repair centre.
• This role bridges the gap between hands-on repair operations and engineering-level quality governance.
• It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.

Key Responsibilities

Technician Training & Capability Development:

• Deliver structured onboarding training for new repair technicians covering: terminal architecture, common fault patterns, repair procedures, ESD discipline, and work-tool usage for each supported model 
• Conduct ongoing skills assessments and refresher training, with focus areas driven by rework data and QA rejection trends
• Train QA on terminal test
• Maintain a Technician Skills Matrix per individual, track competency by terminal model and repair category
• Provide real-time technical training

Rework & Rejection Analysis:

• Review QA rejections categorise by fault type, terminal model, repair type, and responsible technician
• Track rework rate per technician and per terminal model; identify any individual or model exceeding acceptable rework thresholds
• Investigate and address recurring rework patterns, determine whether root cause lies in technician skill, spare-part quality, work-tool condition, or repair procedure gaps
• Escalate systemic issues to the HE Manager

Technical Issue Supervision & Escalation:

• Act as first-line technical escalation for any fault or behaviour that repair technicians or QA cannot resolve or categorise
• Supervise and guide diagnosis of complex or intermittent faults; determine whether a unit should be repaired, re-routed, or nominated for deprecation
• Liaise with the OEM evaluation team and spare-parts procurement on technical issues that may originate from components or firmware rather than the repair process
• Document all escalated technical issues with RCA outcome and corrective action taken

Overall Repair Quality: 

• Hold accountability for the quality metrics of the repair centre: rework rate, 30/60/90-day field return rate for repaired terminals, and refurbished spoil rate contribution
• Conduct regular quality audits of the repair center  — process adherence, workstation cleanliness, ESD discipline,and tool usage.
• Serve as the primary quality point-of-contact for the repair centre within the Hardware Engineering department

Work Tools & Workstation Management:

• Maintain a calibrated inventory of all repair work tools: confirm each technician's bench is equipped with the correct tools for their assigned terminal models
• Conduct periodic work-tool condition checks — verify tools are functional, calibrated where required, and used correctly; reject or replace any tool that is degraded or misused
• Train technicians on correct tool usage and enforce tool discipline (e.g. correct soldering iron temperatures, proper use of ESD mats and wrist straps, torque driver settings for screws)
• Escalate delays in tools replacements or additions; do not allow tool shortfalls to persist as a silent contributor to repair quality failure

Deprecation Spot-Check (BTR Oversight):

• Review and spot-check all terminals nominated for Beyond Repair (BTR) deprecation to confirm only genuinely non-repairable units are being written off
• Challenge and return to repair any unit where a viable repair path exists; document justification for each spot-check decision
• Work closely with the BTR Technician to align on deprecation criteria and ensure consistent, evidence-based write-off decisions across the centre
• Track the deprecation rate and flag unusual spikes to the Head of HE as a potential indicator of skill gaps, or parts availability issues

Spare Parts & Components RCA:

• Investigate and document any quality issues arising from spare parts: infant mortality, high failure rates on specific batches, or recurring post-repair failures linked to component quality
• Escalate insufficient or unavailability of spare part that contributes to repair quality or efficiency
• Manage spare parts usage to ensure minimal consumption while maintaining repair quality, Investigate and address high usage of spare parts.
• Provide technical input to the OEM/procurement team on part performance; recommend acceptance criteria or supplier changes where supported by failure data
• Maintain a parts quality log tracking batch numbers, failure rates, and disposition decisions (reuse, quarantine, return to supplier)

Technical Support:

• Provide direct technical support to repair technicians, QA, Part Assessment Technicians, and BTR Technicians on any hardware and firmware.

Key Performance Indicators

Qualifications & Experience

Required:

• Minimum OND/HND or B.Sc. in Electrical/Electronics Engineering, Computer Engineering, or related field
• Minimum 2 years of experience in electronic device repair, field service, preferably in POS terminal, mobile, or fintech hardware
• Practical knowledge of hardware troubleshooting and tools: PCB,battery systems, and firmware
• Experience training or coaching junior technicians in a hands-on workshop environment
• Ability to read fault data, identify patterns, and communicate findings clearly in written form

Preferred:

• Prior experience in a multi-model repair centre covering volume terminal repair
• Familiarity with RCA of hardware failure
• Experience with work-tool management and ESD discipline in a repair environment.