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  • Posted: Nov 30, 2021
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Guest Services Associate I

    Job Number: 21140865
    Location: Ladi Kwali Way, Abuja (FCT)
    Position Type: Non-Management
    Brand: Sheraton Hotels & Resorts
    Job Category: Rooms & Guest Services Operations

    Position Summary

    • Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests. Secure payment; activate / reissue room keys. Ensure rates match market codes, document exceptions.
    • Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
    • Advise guest of messages. Clear departures in computer system.
    • Coordinate with Housekeeping to track room status and guest concerns.
    • File guest paperwork or documentation.
    • Operate telephone switchboard station.
    • Run and check daily reports, contingency lists, and credit card authorization reports.
    • Supply guests with directions and information.
    • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
    • Arrange transportation for guests / visitors.
    • Count and secure bank at beginning and end of shift.
    • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
    • Notify Loss Prevention / Security of any reports of theft.

    Responsibilities

    • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
    • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
    • Speak using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
    • Comply with quality assurance standards. Stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
    • Perform other reasonable job duties as requested by Supervisors.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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