Guest Service Agent (GSA) at Hotel Capitol

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
• Provide information about hotel services, local attractions, transportation, and dining options.
• Maintain accurate records of guest accounts, payments, and room availability.
• Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Operate the hotel’s front office systems (PMS) and maintain updated data.
• Handle cash, credit card transactions, and prepare shift reports accurately.
• Uphold hotel policies, grooming standards, and service quality at all times.

Requirements

• Interested candidates should possess a Bachelor`s Degree with 1 - 2 years work experience.

Application Closing Date
25th November, 2025.