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  • Posted: Aug 18, 2026
    Deadline: Aug 31, 2026
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  • Grand Maridos provides the perfect mix of business and leisure in an environment that offers a unique blend of decorum and easy access to the city With over 40 rooms of different sizes furnished to give you true comfort and luxury. A conference hall with a capacity of up to 250 people, for any events, with 1 restaurant that serves local and foreign delica...

     

    Guest Service Agent

    • Welcome guests at arrival, process check-in using the property management system, and communicate room and property details
    • Process checkouts: review the folio with the guest, resolve billing questions, process final payment, and collect room keys
    • Handle reservation inquiries and booking modifications by phone, email, and walk-in throughout the shift
    • Respond to in-stay guest needs including extra linens, late checkout requests, noise complaints, and maintenance needs
    • Communicate guest special requests and preferences to the appropriate departments — housekeeping, F&B, maintenance
    • Process payment methods including credit cards, advance deposits, loyalty reward redemptions, and corporate billing accounts
    • Manage the cash drawer through the shift and complete an accurate balance at shift end
    • Coordinate room inventory with the housekeeping supervisor to ensure accurate room status and assignment accuracy
    • Provide knowledgeable recommendations for local dining, attractions, and transportation options
    • Document shift activity in the log and prepare a complete handover for the incoming agent or supervisor

    Check how your CV matches this job

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@grandmaridos.com using the position as subject of email.

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