Growth Operations Manager at Max.ng

Department: Growth

Description

• Communicate growth objectives to team members
• Maintain updated communication documentation for Growth and Marketing
• Communicate with the team to determine the effectiveness of driver recruitment plans and strategies
• Research and recommend new sources for growth
• Ensure all Growth Processes are followed in line with documented procedures and standards
• Build networks to scale up Growth Operations
• Review Growth Team applicants to evaluate their fit for the role
• Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel
• Ensure the Training and Onboarding Team is thorough in the assessment of candidates
• Ensure that Champions are provided with the right information before activation
• Research new ideas and anticipate future threats and opportunities
• Analyze, identify and suggest untapped candidate pools
• Support in the building of a strong Driver and Customer community
• Drive marketing and brand development for MAX - People, Champions, Products and Service
• Design and execute detailed data-driven marketing and brand development strategy
• Develop and implement creative and innovative out-of-the-box marketing campaigns to increase TOF
• Execute engaging digital marketing campaigns, offline marketing campaigns and content strategy
• Research and activate new brand development channels
• Research and activate a diverse range of distribution channels for maximum visibility
• Manage creation, publishing and distribution of engaging images/articles/videos/content
• Develop and leverage strategic partnerships and agencies to grow the MAX Brand
• Deliver daily/weekly performance targets across all marketing/engagement channels
• Ensure the Implementation of the stated team and company strategies, goals, objectives and procedures
• Ensure the execution of strategies, tactics, funnels and procedures
• Enforce the use of appropriate methods, frameworks and channels to source for and test candidates
• Management of external relationships e.g. recruitment agent/agencies
• Optimize processes for effective and efficient budget use
• Supervise and oversee the Driver recruitment team
• Work with asset ops team to ensure that Champion activation process is error-free
• Work with line manager to prioritize business and information needs
• Delegate responsibilities to ensure team members are engaged in the tasks
• Understand recruitment and selection relatedness to workforce planning and its implications for productivity
• Promote the company's mission and values
• Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
• Coaching, managing, counselling, appraising and disciplining employees
• Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
• Ensure Constant updates of TOF conversation
• Prepare periodic reports for Senior Executive to show tasks in progress, number of candidates searched, found and recruited
• Ensure the record of individual performance of the telesales team

Requirements

• Interested candidates should possess relevant qualifications.
• Hands-on experience with creating effective recruitment strategies
• Strong working knowledge of developing orientation systems and tools
• Familiarity with Applicant Tracking System (ATS) and applicable candidate databases
• Excellent organizational skills and attention to detail
• Track record of managing recruiters for multiple clients
• Strong knowledge of recruitment practices, metrics, and guidelines
• Detail oriented
• Excellent leadership and project management skills
• Superb sales and management skills
• Excellent verbal and written communication
• Able to initiate and maintain strong relationships with people from all types of background
• Strong problem solver, with a hands-on approach to planning and executing well
• A start-up attitude- willingness to work hard to get things done
• Ability to make a discretionary judgment and to manage and impart confidential information.

Benefits

• Competitive pay & benefits
• Premium Health insurance cover
• Flexible work and hybrid working model
• Consistent Learning and Development.