Growth and Operations Lead at Alpha's Touch Laundry Service

Job Description

• As the Growth Lead / Head of Business Operations, you will be responsible for overseeing the overall business growth and operations of Alpha’s Touch.
• This role requires a proactive leader/manager, who can define and execute strategies to increase market share, improve operational efficiency, and foster a culture of continuous improvement within the organization.

Responsibilities
Strategic Planning:

• Develop, communicate, and execute the company's business growth strategy, ensuring alignment with overall objectives.
• Identify new market opportunities, partnerships, and potential revenue streams.
• Contribute & ensure that the overall business goals & targets of the firm are met.

Operational Excellence:

• Streamline and optimize laundry and dry cleaning operations for efficiency and cost-effectiveness.
• Implement process improvements and initiatives to enhance service quality and customer satisfaction.

Team Leadership:

• Build, lead, and mentor a high-performing operations and growth team.
• Foster a culture of accountability, collaboration, and innovation within the department.
• Ensure that each team member gives their optimal contribution to the growth of the company.

Business Development & Customer Experience Enhancement:

• Identify and cultivate strategic partnerships with other businesses to expand our customer base.
• Negotiate and secure long-term contracts with corporate clients. This will typically have its own quarterly target.
• Collaborate with the marketing and customer service teams to improve the overall customer experience.
• Gather customer feedback and implement improvements based on their insights.

Financial Management:

• Develop and manage the budget for the marketing and operations departments.
• Monitor financial performance, identify variances, and implement corrective actions.

Compliance and Quality Assurance:

• Ensure compliance with industry regulations and quality standards.
• Implement and oversee quality control measures to maintain a high level of service quality.

Qualifications

• A Degree in Business, Operations Management, or a related field.
• 2 - 10 years work experience.
• Proven experience in business operations and management, with a track record of driving growth.
• Strong leadership and team management skills.
• Exceptional strategic thinking and problem-solving abilities.
• Analytical mindset with proficiency in data analysis and interpretation.
• Excellent communication and interpersonal skills.
• Familiarity with the laundry and dry cleaning industry is a plus.

Benefits

• Salary: N100,000 - N150,000 monthly.
• Competitive salary with performance-based bonuses.
• Performance-based commissions and allowances
• Opportunities for professional development and growth.