Group Head, Retail Sales at Alan & Grant

Job Description

• Our client is hiring a Group Head of Retail to drive the growth of its retail business across the ARM Group.
• The role focuses on leading a digital-first strategy to attract and retain retail clients, owning the retail P&L, and ensuring seamless delivery across digital and traditional channels.
• It also involves aligning strategies with trusteeship and stockbroking units while driving innovation, client engagement, and operational efficiency.

Key Responsibilities

• Strategic Leadership: Develop and execute the retail business strategy focused on AUM growth, client expansion, and profitability.
• P&L Ownership: Manage the retail asset management P&L, driving revenue and cost efficiency.
• Digital Retail Focus: Lead a scalable, digital-first retail strategy to acquire and retain high volumes of retail clients.
• Channel Management: Oversee both digital and physical sales teams, ensuring a seamless omni-channel client experience.
• Operational Oversight: Manage end-to-end retail operations, improving efficiency, automation, and scalability.
• Collaboration: Partner with trusteeship, stockbroking, product, marketing, and tech teams to deliver integrated offerings and drive innovation.
• Customer Experience: Champion data-driven, personalized experiences that increase satisfaction, loyalty, and lifetime value.
• Compliance & Risk: Ensure all retail operations meet regulatory and internal standards.
• Growth & Retention: Use analytics, segmentation, and digital marketing to drive targeted acquisition, engagement, and client retention.

Requirements

• Bachelor's degree in Finance, Economics, Business Administration or a related field.
• A Master’s degree is an advantage but not compulsory.
• 10+ years’ experience in digital sales, digital marketing, or retail financial services.
• Proven experience designing and implementing data-led customer acquisition and engagement strategies.
• Experience in client relationship management
• Experience in managing a team and driving team performance
• Experience in developing, implementing and optimizing sales processes, tools, and technologies.