Group Head, Operations at DCSL Corporate Services Limited

A vacancy has arisen in a reputable Health Maintenance Organization|| Location : Abuja

The Group Head, Operations will supervise the formulation and implementation of general policies, strategies and the general management of the company.The successful candidate will be responsible for overseeing the core business of the company in areas such as product and service innovation, marketing of product and services, risk management policy, procedures and guidelines with a view to safeguarding company’s assets and resources. The role requires extensive travel and out of town stay.

The Group Head, Operations  will report directly to the Managing Director/CEO.

Requirements

• A Bachelor’s degree in Medical Sciences (Bachelor of Medicine, Bachelor of Surgery)
• A Master’s degree in Public Health, Health Management, Health Financing, or related fields.
• Minimum of ten (10) years’ post NYSC experience with at least seven (7) years’ preferably in an HMO.
• Proficiency in Microsoft office suites, presentation, and analytical tools
• In- depth knowledge of Quality Management System (OMS), statistical epidemiological tools such as SPSS, Epi Info etc.
• Professional membership and certification in Health Management or related bodies.
• Candidate should not be more than 50 years old.
• Attendance of related courses/ workshop/ Seminars, etc.
• Ability to speak Hausa will be an added advantage.

Job Description

In fulfilling his or her responsibilities, the successful Candidate will:

• Participate in the formulation and implementation of corporate mission, vision, objectives, goals and strategies.
• Establish budgets and performance targets for the Operations Division.
• Advise the Executive Management/Board on policy implementation and achievements of goals.
• Business development strategies, profitability, and shareholder value.
• Evaluate and monitor quality assurance methods and client satisfaction to ensure efficient and effective delivery of service.
• Supervise the maintenance of enrollees database and services provided following the NHIS guidelines.
• Ensure compliance with all regulatory requirements and company policies, such as; periodic reports.
• Communicate with the Executive Management/Board informed about all Division activities.
• Ensure active participation of Division Heads of Departments in the Strategic Planning Committee.
• Establish a Quality Assurance/improvement Programme that seeks to continuously assess customer expectations, identify improvement opportunities, set measurable goals/ initiate change, or improvement process, and assess the impact of improvement activities.