Group Head, Digital Banking at KPMG

Sector: Banking/Mortgage

Overview

• The individual will develop and implement the bank’s digital banking strategy, ensuring alignment with the marketing strategy to optimize customer experience and increase the bank’s competitive advantage.
• The job profile indicates that the job is calling for a person who sets tough objectives, monitors progress and if necessary, takes corrective action.

Responsibilities
The Person Will:

• Take decisions in a timely and appropriate manner, whilst at the same time ensuring that others follow similar principles
• Assert authority to meet agreed timescales and deadlines. 
• Overcome any problems which may hinder the achievement of same - Create a culture of strategic excellence. 
• Encourage others to think in the longer-term, developing a strategic vision and seeking opportunities for future growth and development.
• Smooth relationships when difficult circumstances prevail and develop a culture of trust both within and outside the team.
• Meet people with ease and motivate them to constantly seek new opportunities and achieve high standards
• Seek ways of perfecting processes and systems. Raise standards, reduce errors, and prevent omissions 
• Apply a systematic and logical approach to achieve accurate results. 
• Bring a sense of urgency to situations, demonstrate a proactive approach, be willing to become involved to increase the pace and achieve goals and objectives.

Skills and Capabilities

• Manage user experience across digital channels, overseeing conduct of regular reviews, design, and delivery of bespoke solutions to guarantee service excellence per time.
• Manage the implementation of tech-driven innovation viz-a-vis global innovation trends. 
• Conduct market research and competitor analyses to identify and develop unique selling propositions and differentiators for the Bank. 
• Develop long and short-term plans for development, implementation, promotion and distribution of web-based and alternative products and services, including the acquisition, enhancement and installation of software and equipment. 
• Ensure seamless integration of digital products into the operational framework of the Bank to provide a supportive base for qualitative, timely and efficient service delivery.
• Oversee compliance to all service-related requirements stipulated by the Bank, the Central Bank of Nigeria (CBN) and other regulatory bodies.
• Monitor the implementation of preset performance management processes in the team.
• Ensure effective management of existing relationships within the Team. 
• Liaise with internal stakeholders (e.g. Retail banking, I.T and Brands, Marketing and Communications) to develop new business ideas or opportunities. This includes building and maintaining strong working relationships with the Bank’s Digital senior executives, and other executives across the Bank.
• Conduct research analyses and presentations to support the Bank’s Digital senior executives with updates to the Group Executive Committee and other senior governance forums in the Group.

Key Performance Indicators
Financial:

• Group’s profitability 
• Reduction in cost of business 
• Volume of transactions 
• Revenue from transactions 

Customer:

• Monthly customer satisfaction rating 

People:

• E- Learning Score (%) 

Process & Others:

• Improved business delivery & services due to proper SLA management 
• Proper documentation of all processes in the Group 
• Active strategic partnerships under management
• Service channel uptime
• Service channel reliability
• Process improvement initiatives 

Risk & Control:

• Internal audit rating 
• Fraud and operational losses

Qualifications

• First Degree in any discipline 
• Relevant professional qualifications
• Minimum of 12 years’ experience in Information Technology with minimum of 5 years’ experience within the banking sector
• Knowledge of banking operations, extant regulations, ecommerce, industry knowledge, payment systems, products.
• Knowledge of IT appreciation & application, anti-money laundering, stakeholder management, financial accounting, digitization
• Ability to oversee compliance to all service-related requirements stipulated by the Bank, the Central Bank of Nigeria (CBN) and other regulatory bodies
• Must be able to monitor the implementation of preset performance management processes in the team 
• Ability to ensure effective management of existing relationships within the Team
• Apply a systematic and logical approach to achieve accurate results. 
• Bring a sense of urgency to situations, demonstrate a proactive approach, be willing to become involved to increase the pace and achieve goals and objectives
• Ability to act with integrity, professionalism, and confidentiality.

Behavioural Competencies:

• Interpersonal Relations
• Initiative
• Decision Quality & Problem Solving
• Time & Self-Management

Leadership Competencies:

• Team building
• Coordination

General Competencies:

• Reporting
• Presentations
• Business writing
• Strategic Thinking

Organisational Competencies:

• Attention to Detail (Excellence)
• Continuous Learning
• Drive for Results (Efficiency)
• Customer Focus.