Global Partner Coordinator - Freight Forwarding at HRLeverage Africa

Responsibilities

• Drive the expansion of the company’s global network and overall business growth.
• Strive to exceed current sales targets and enhance revenue generation.
• Implement customer-centric and compliant business strategies to meet short-, medium-, and long-term objectives.
• Collaborate with the Chief Commercial Officer (CCO) to strengthen the sales team, set competitive sales goals, and boost revenue.
• Identify, monitor, and assess potential risks related to operations, safety, security, and regulatory compliance.
• Track retention rates of existing global partners, identify non-transacting partners, and escalate findings to the COO and CCO.
• Increase and monitor the growth of the new customer base.
• Ensure global partners adhere to service-level agreements (SLAs) covering service quality, transit times, communication standards, and accurate documentation.
• Optimize and manage costs tied to global partnerships, including agent commissions, carrier rates, handling fees, and partner-related operational expenses.
• Monitor customer satisfaction and performance using key metrics such as Customer Satisfaction Score (CSAT) to gauge client sentiment.
• Ensure full compliance with regulatory authorities, safety regulations, environmental policies, and industry best practices.
• Partner with the CCO and COO to plan and develop budgets, forecasts, and financial strategies for operational functions.
• Let me know if you'd like this in a specific format like bullet points, a paragraph, or tailored for a resume or presentation.

Requirements

• B.Sc./B. Tech/HND in a relative discipline.
• A higher degree will be an added advantage.
• Minimum of 5 years relevant experience in a similar role in freight and forwarding industry.
• Proficiency in MS Office suite.

Benefits

• Salary: Negotiable
• 13th month salary
• Pension
• HMO benefit (covers family)
• Official vehicle.