Generator Electrical Engineer - Specialist at Jubaili Bros Nigeria

Key Responsibilities:

• Support the formulation of departmental strategies derived from the overall functional strategy and oversee their implementation within the section to ensure vertical alignment and cross-departmental integration across Jubaili Bros.
• Lead and manage both direct and indirect reports through effective recruitment, training, performance management, and succession planning to maximize team productivity and achieve sectional objectives.
• Oversee the section’s daily operations by providing technical guidance, fostering teamwork, and streamlining processes to ensure consistent high performance and achievement of established targets.
• Develop and coordinate maintenance schedules, prioritizing customer needs based on zone, urgency, and resource allocation to ensure timely and efficient servicing of generators.
• Supervise and participate in technical assignments including site inspections, fault diagnosis, problem resolution, design modifications, troubleshooting, and management of major faults or customer complaints to enhance operational efficiency.
• Provide pricing guidance for services rendered, including preparation of Bills of Quantities (BOQs) for major works, coordination with the spare parts department, pricing of on-call visits, and monitoring of receivables to ensure timely closure of accounts.
• Review and analyze reports from the Maintenance Coordinator regarding breakdown trends, service delays, and contract renewals, and recommend corrective and preventive actions accordingly.
• Liaise with the technical department on customer cases, warranty issues, complaints, and product improvement initiatives to enhance service quality and customer experience.
• Maintain proactive communication with customers, addressing their technical needs, feedback, and concerns to ensure timely resolution and sustained customer satisfaction.
• Supervise the proper use, care, and maintenance of tools, equipment, and vehicles, ensuring availability, safe handling, and timely replacement to support uninterrupted field operations.
• Contribute to the development, communication, and implementation of departmental policies and procedures, ensuring compliance with organizational standards, safety practices, and regulatory requirements.