General Operations Manager at Salve Consulting Limited

The General Operations Manager will support our mission by driving operational efficiency and ensuring the smooth execution of internal processes across our multi-country programmes. This role focuses on managing day-to-day operations, optimising systems and workflows, and overseeing functions such as administration, procurement, compliance, logistics, and facilities, while working closely with department leads and reporting to senior leadership.

The ideal candidate is a detail-oriented and solutions-driven operations professional with strong coordination skills and a systems-thinking mindset. They should be experienced in cross-functional team management, operational planning, and budgeting, and committed to building structures that enable scalable and sustainable organisational growth.

Key Responsibilities

Operations Implementation & Coordination

• Manage and implement day-to-day operations including procurement, logistics, administration, facilities, and office support services.
• Coordinate closely with cross-functional teams to ensure timely operational support for programs, events, and initiatives.
• Serve as the focal point for internal administrative workflows and vendor interactions.

Procurement & Contract Administration

• Lead procurement processes in compliance with internal and donor policies, including bid solicitation, vendor selection, and contracting.
• Maintain an updated vendor database and manage relationships with service providers.
• Track procurement requests and delivery schedules to ensure timely fulfilment.

Logistics & Asset Management

• Oversee logistical planning and execution for organizational events, trainings, travel, and field missions.
• Maintain a comprehensive asset register, ensuring accountability, inventory tracking, and periodic reviews.
• Support resource allocation for field and office activities.

Policy & Compliance Support

• Implement existing organizational policies and procedures, and contribute to process documentation and improvement.
• Ensure compliance with legal, donor, and internal operational requirements across activities.
• Support internal audit preparations and respond to operational queries as needed.

IT & Facility Coordination

• Coordinate with the IT Operations personnel to ensure functional digital systems and basic tech support.
• Monitor facility maintenance needs and work with vendors to address them efficiently.
• Ensure all offices (Lagos, Abuja, and temporary project locations) are safe, functional, and operationally sound.

Budget & Reporting Support

• Assist in preparing operational budgets and procurement plans in collaboration with the Finance team.
• Track and report on operational expenditures and variances, providing data to inform decision-making.
• Maintain accurate documentation and generate periodic reports on operations performance.
• Monitor performance indicators for operational efficiency and generate reports for senior management.
• Support internal culture-building by fostering collaboration, accountability, and a high-performing work environment.

Requirements

• 5+ years of progressive experience in operations, administration, or general management in the nonprofit, development, or social enterprise sectors.
• Proven experience managing complex operations in multi-programme, multi-location organizations.
• Strong understanding of procurement systems, vendor and contract management, and compliance.
• Demonstrated ability to design and implement operational policies and SOPs.
• Excellent organizational, leadership, and problem-solving skills.
• Strong interpersonal and communication skills with ability to coordinate teams and stakeholders across all levels.
• Knowledge of donor-funded project operations (e.g., EU, UN, USAID) is an asset.
• Experience in managing security, logistics, and administrative coordination for office/ field activities is an advantage.

Preferred

• Bachelor’s degree in Business Administration, Management, Development Studies, or a related field. A master’s degree is a plus.
• Comfortable working in a fast-paced, mission-driven, evolving environment.