Oversee the operations functions of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all heads of departments.
Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
Lead all key property issues including capital projects, customer service, and refurbishment.
Handling complaints, and overseeing the service recovery procedures.
Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long-term strategic goals for the property.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and developing strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
Requirements
B.Sc. HND, Engineering, or equivalent professional level experience
7-10 years of experience in facilities maintenance or equivalent related functions
Knowledge of OSHA and other environmental regulations
Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management
Must be a well organized, detail and customer (internal and external) oriented self-starter
Gmail
Yahoomail