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  • Posted: Dec 1, 2021
    Deadline: Dec 8, 2021
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  • Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals. ...
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    General Manager

    Location: Ikeja, Lagos

    Job Description

    • The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
    • He / She should be an ambassador for the brand and your hotel.
    • Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

    Responsibilities

    • Oversee the operations functions of the hotel, as per the Organizational chart.
    • Hold regular briefings and meetings with all head of departments.
    • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
    • Lead all key property issues including capital projects, customer service and refurbishment.
    • Handling complaints, and oversee the service recovery procedures.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget,Marketing& Sales Plan and Capital Budget.
    • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the hotels and management.
    • Deliver hotel budget goals and set other short and long term strategic goals for the property.
    • Developing improvement actions, carry out costs savings.
    • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
    • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
    • Maximizing room yield and hotels /resort revenue through innovative sales practices and yield management programs.
    • Prepare a monthly financial reporting for the owners and stake holders.
    • Draw up plans and budget(revenues, costs, etc.) for the owners.
    • Coordination with HOD's for the execution of all activities and functions.
    • Overseeing and managing all departments and working closely with department heads on a daily basis.
    • Manage and develop the Hotel Executive team to ensure career progression and development.
    • Provide effective leadership to hotel team members.
    • Lead in all aspects of business planning.

    Pre-requisites

    • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

    Education:

    • A University Degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
    • Excellent computer system skills.

    Experience:

    • At least 15 years experience in thehospitalityindustry, with significantluxuryand international experience, ideally including experience in remote locations. And 5 years’ of experience as a General Manager or Asst. General Manager.

    Method of Application

    Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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