General Manager at Smash Technology

Job Description

• A General Manager (GM) is a senior executive responsible for overseeing and managing the daily operations and overall performance of a company or a specific division within a company. 

• The GM plays a pivotal role in ensuring that business operations align with the company’s goals and objectives.

Responsibilities
Strategic Planning & Leadership:

• Develop and implement business strategies to ensure the company meets its short-term and long-term objectives.
• Lead and direct departmental heads, ensuring alignment with company goals.
• Act as a key decision-maker for major business operations, including budgeting, resource allocation, and overall company direction.

Operational Oversight:

• Oversee the day-to-day operations of the company or a specific department.
• Ensure that processes, systems, and employees are working efficiently and productively.
• Monitor key performance indicators (KPIs) to evaluate the company’s performance and identify areas for improvement.

Financial Management:

• Manage the budget, including allocating resources to departments or projects.
• Monitor and control financial performance, including profit margins, costs, and revenues.
• Develop financial forecasts and work closely with the finance department to ensure financial goals are met.

Staff Management & Development:

• Hire, train, and retain top talent within the organization.
• Provide leadership and mentorship to employees, ensuring a productive work environment.
• Set clear performance expectations and manage employee performance through regular feedback, reviews, and professional development.

Customer Relations & Satisfaction:

• Ensure high levels of customer satisfaction by overseeing customer service standards and implementing strategies to meet customer needs.
• Develop and maintain strong relationships with clients, partners, and key stakeholders.

Sales and Marketing:

• Oversee sales and marketing strategies, ensuring they align with the company’s objectives.
• Monitor sales performance and develop initiatives to increase revenue and market share.
• Drive business development efforts and identify new market opportunities.

Risk Management & Compliance:

• Ensure the company is operating within legal and regulatory guidelines.
• Identify potential risks to the business and implement strategies to mitigate those risks.
• Oversee compliance with industry standards, safety regulations, and other relevant guidelines.

Communication & Reporting:

• Regularly report to the board of directors or higher-level executives on company performance.
• Communicate the company’s strategic goals and changes to internal stakeholders.
• Foster a transparent and open communication environment across departments.

Innovation & Continuous Improvement:

• Evaluate business processes and systems to identify areas for innovation and improvement.
• Encourage a culture of continuous improvement, looking for opportunities to optimize operational efficiency.

Requirements

• Typically, a Bachelor’s degree in business administration or a related field is required.
• Several years of experience in management, with a track record of successful business operations and leadership.

Skills:

• Leadership: Ability to lead, motivate, and develop teams at all levels.
• Financial Acumen: Strong understanding of financial management, including budgeting and forecasting.
• Problem-Solving: Ability to identify problems, analyze them, and implement solutions.
• Communication: Strong verbal and written communication skills, with the ability to collaborate with internal and external stakeholders.
• Industry Knowledge: In-depth knowledge of the industry and market trends is essential.
• Decision-Making: Ability to make informed, effective decisions with the best interests of the company in mind.