General Manager, Smart Parcel at Alan & Grant

Industry: Financial Services

Job Summary

• The job holder will drive the overall achievement of Smart Parcel Operational goals, and ensure continued profitability of the product by identifying and converting new business opportunities.

Duties & Responsibilities

• Provide strategic business leadership in line with the overall corporate strategy of the Smart Parcel Product.
• Drives timely implantation of Business and operational strategies of the Smart Parcel Product.
• Proactively seek and negotiate business ventures on Smart Parcel Product with the relevant technical partners in order to maximize the profitability of the Product
• Become resident expert in both the Delivery and Returns processing and be responsible for training in all functional areas of the business.
• Responsible for all day to day functions related to delivery and returns parcel processing
• Develop growth and profitability of Smart Parcel Product.
• Oversee the shipping operation for both the Delivery and Returns operations.
• Successfully communicate with transportation and logistics companies in managing both delivery and pickup schedules
• Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
• Collect and report all daily operational metrics.
• Ensures that all corporate objectives on Smart Parcel Product targets are met within the defined period.
• Ensure the growth of the Product by identifying and engaging potential Investors and clients in order to promote adoption of the product across industry segments.
• Oversee collection and analysis of data on customer demographics, preferences and needs to identify potential markets and factors affecting product demand and advice management accordingly
• Meeting customers’ expectations by recommending changes to product or services.
• Ensure all business processes on the product are monitored and corrective actions taken
• Manage and maintain good relationship with all technical partners and stakeholders in order to maximize the profitability of the Product.
• Works with Management Team in developing and managing relationships and negotiating contracts
• Network key industry players and relevant government functionaries & create a positive image for the product
• Any other Duties assigned.

Requirements

• First Degree in Social Sciences, Business Administration, Accounting, Computer Science / Engineering, etc.
• MBA and Professional Qualification is relevant
• Minimum of 10 years working experience in a logistic delivery or parcel environment preferred.
• Must have been a member of Senior Management for at least 5 years
• Strong fund management skill with excellent business & financial Acumen
• Good use of computer office applications such as Words, Excel and PowerPoint
• Excellent project and process management skills.