General Manager at Majeurs

Job Decription

• The General Manager (GM) leads the daily business operations of Majeurs Holdings — ensuring that every department performs to target, every project aligns with the Majeurs
• Playbook, and every staff member is empowered to deliver excellence.
• You will be the integrator between vision and execution — managing people, performance, and processes to ensure the organisation runs like a well-designed system.
• This role is designed for a hands-on leader who combines operational depth with emotional intelligence — someone who can inspire teams, manage complexity, and scale systems without losing culture.

Responsibilities
Operational Leadership & Performance Management:

• Translate the CEO’s strategic goals into actionable operational plans with clear milestones and deliverables.
• Lead and oversee all departmental heads (Sales, Marketing, Finance, HR, Brand, Operations, and Academy).
• Ensure full compliance with the Majeurs Playbook, SOPs, and performance cadence.
• Drive accountability through weekly and monthly KPI reviews — ensuring every function
• operates within set targets.
• Collaborate closely with the Execution & Compliance Lead, who ensures adherence to process and reporting quality.

People & Culture Leadership:

• Serve as the go-to leader for all staff, ensuring alignment, clarity, and motivation across departments.
• Foster a culture of ownership, trust, and continuous learning.
• Coach department heads to lead effectively and manage their teams with empathy and discipline.
• Partner with HR on recruitment, onboarding, and performance reviews to ensure everyhire strengthens the culture.
• Recognise and reward excellence while addressing underperformance quickly and fairly.

Business Growth & Scale:

• Work hand-in-hand with the CEO on executing growth strategies — including product diversification, regional expansion, and process automation
• Collaborate with the Marketing & Sales teams to translate brand visibility into sustainable revenue.
• Partner with the Operations Lead (Engineering) to improve factory throughput, delivery speed, and quality control.
• Identify process inefficiencies and implement lean, scalable systems to drive operational excellence.
• Ensure resources are allocated effectively to meet strategic priorities.

Financial Management & Reporting:

• Work with Finance to monitor budgets, P&L, and cash flow across departments.
• Maintain disciplined cost control while improving productivity and gross margins.
• Present monthly financial and operational summaries to the CEO, highlighting risks, wins, and improvement areas.
• Ensure data-driven decision-making through accurate, timely reporting.

Governance, Compliance & Risk:

• Ensure all departments operate in compliance with internal governance standards, safety requirements, and ethical guidelines.
• Oversee implementation of corrective actions recommended by the Execution & Compliance Lead:
• Manage business risks proactively through structured contingency planning.
• Uphold confidentiality and protect the company’s reputation at all times.

Cross-Department Collaboration:

• Ensure smooth collaboration between creative, operational, and commercial teams.
• Remove bottlenecks and mediate conflicts to keep delivery timelines intact.
• Partner with the Operations Lead on production flow, the Finance Lead on budget management, and the Brand Lead on cross-channel initiatives.
• Align all team outputs to Majeurs’ customer promise: excellence, craftsmanship, and innovation.