General Manager at Lisa Suites Limited

DUTIES AND RESPONSIBILITIES:

• Oversee the operations function of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

REQUIREMENT & SKILLS

• A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. 
• Excellent computer system skills.
• At least 5 to 10 years’ experience in the hospitality industry and 3 to 5 years as a General Manager or Assistant General Manager in a hotel.