General Manager at Khenpro Global Services

Role Summary

• The General Manager will provide strategic leadership and operational oversight for a leading retail pharmacy brand with multiple outlets across the country.
• The GM will be responsible for driving profitability, ensuring compliance with pharmacy regulations, maintaining brand standards, and expanding market share.
• The ideal candidate is a licensed Pharmacist with proven expertise in multi-store retail operations management, business growth, and team leadership.

Key Responsibilities
Strategic Leadership:

• Develop and implement business strategies to achieve the company’s short- and long-term growth objectives.
• Drive expansion plans, including opening new outlets and improving existing operations.
• Monitor industry trends, competition, and regulatory changes to maintain competitive advantage.

Operations Management:

• Provide oversight and direction for all retail outlets nationwide.
• Ensure seamless coordination of supply chain, inventory, and distribution across outlets.
• Establish and monitor KPIs (sales, profitability, customer satisfaction, compliance).
• Drive operational efficiency and standard operating procedures (SOPs) across stores.

Regulatory & Compliance:

• Ensure all outlets comply with Pharmacy Council of Nigeria (PCN) and NAFDAC requirements.
• Enforce professional pharmacy practice standards across all branches.
• Safeguard ethical practices, patient safety, and adherence to pharmaceutical regulations.

Financial & Business Performance:

• Manage P&L, budgeting, and financial planning for all outlets.
• Optimize revenue streams and control costs to maximize profitability.
• Introduce innovative retail pharmacy models (digital health, e-commerce, loyalty programs).

People Management:

• Lead, motivate, and mentor Regional/Store Managers, Pharmacists, and staff across branches.
• Drive performance management, succession planning, and staff development initiatives.
• Foster a culture of accountability, innovation, and customer-centric service.

Qualifications & Requirements

• Must be a licensed Pharmacist (B.Pharm, Pharm.D, or equivalent).
• Minimum of 12–15 years progressive experience in retail pharmacy management, with at least 5 years in a multi-store leadership role.
• Proven track record in overseeing nationwide or large-scale retail operations.
• Strong business acumen with demonstrated success in managing P&L and driving growth.
• Deep understanding of Nigerian pharmaceutical regulations and retail dynamics.
• Excellent leadership, communication, and decision-making skills.

Key Competencies:

• Strategic thinking & execution
• Multi-outlet operational management
• Regulatory compliance expertise
• Financial management & commercial awareness
• Supply chain & inventory optimization
• Leadership & team development
• Customer service orientation