Department: Operations
Position Overview
The General Manager (GM) of Facilities will oversee all aspects of facility operations, maintenance, and customer satisfaction. He/she will ensure operational excellence, strategic planning, and financial performance while managing teams and fostering relationships with clients and stakeholders.
This position is critical for ensuring operational excellence, client satisfaction, and sustainable growth within the facility management domain. The General Manager serves as the driving force behind efficient and effective facility operations.
Key Responsibilities
Operational Management
- Oversee daily operations of facility management services, including maintenance, cleaning, security, and landscaping.
- Implement and monitor standard operating procedures (SOPs) to ensure efficient operations.
- Ensure compliance with health, safety, and environmental regulations.
- Manage vendor relationships, contracts, and procurement for facility-related services
Strategic Planning
- Develop and implement long-term strategies for facility improvements and efficiency.
- Identify and recommend innovations or cost-saving measures in facility operations.
- Align facility operations with the company’s strategic goals and objectives.
Bid Management and Business Development:
- Analyze market trends and opportunities to identify potential clients and projects.
- Prepare and oversee bids and proposals for new contracts, including cost estimation, pricing, and technical specifications.
- Collaborate with the business development and finance teams to ensure bids are competitive and aligned with company objectives.
- Present bids to clients and stakeholders, addressing their questions and concerns.
- Develop and maintain relationships with suppliers, subcontractors, and other stakeholders to support the bidding process.
Financial Oversight
- Prepare and manage annual budgets for facility operations and projects.
- Monitor financial performance and ensure adherence to budgetary constraints.
- Negotiate contracts and manage vendor payments to optimize cost efficiency.
Client and Stakeholder Relations
- Act as the primary point of contact for clients, addressing concerns and maintaining satisfaction.
- Develop and sustain strong relationships with key stakeholders, including property owners, tenants, and service providers.
- Regularly report to senior management on operational performance and client feedback.
Team Leadership
- Recruit, train, and mentor facility management staff to ensure high performance.
- Set clear goals and KPIs for the team, conducting regular performance evaluations.
- Foster a collaborative and motivated work environment.
Quality Assurance
- Monitor the quality of facility management services and ensure they meet or exceed client expectations.
- Conduct regular audits and inspections to identify areas for improvement.
- Resolve operational issues promptly to maintain service standards.
Project Management
- Oversee facility renovation, expansion, or repair projects.
- Coordinate with architects, contractors, and engineers for timely project delivery.
- Ensure projects are completed within scope, budget, and timeline.
Compliance and Risk Management:
- Ensure compliance with local laws, regulations, and company policies, including health, safety, and environmental standards.
- Develop and implement risk management plans to address potential operational and financial risks.
- Stay updated on industry regulations and standards to maintain the company’s competitive edge.
Sustainability Initiatives
- Promote and implement sustainable practices in facility management, such as energy conservation and waste reduction.
- ​Monitor and report on the environmental impact of facilities.
Qualifications
Education
· Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. MBA or equivalent is a plus.
Experience
- Minimum of 18 years of experience in facility management or a related field
- Proven leadership experience in managing large-scale operations and diverse teams.
Skills
- Strong knowledge of facility systems, maintenance protocols, and regulatory compliance.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in facility management software and financial tools.
- Ability to manage multiple priorities in a dynamic environment.
Key Competencies
- Leadership and decision-making.
- Customer-oriented mindset.
- Financial acumen and budget management.
- Strategic thinking and planning.
- Adaptability and resilience under pressure.
Gmail
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