General Hotel Manager at Kelrich Hotel

Overall Description of Duties

• We are looking for an experienced hotel manager to oversee the daily operations of our hotel as well as provide strategic direction.
• You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
• It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports.
• You will be a key person of reference for employees and clients, as well as external vendors.
• The hotel manager must be able to guide the employees to work as a well-functioning team.
• Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
• The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets and expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Requirements and skills

• Proven experience as a hotel manager or relevant role (At least 5 years’ experience)
• Fluency in English and Hausa, while knowledge of other languages is a plus.
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.
• Contextual knowledge of the northeastern cultures and norms is a plus
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail
• Master’s degree in business administration, business management, and/or hotel/hospitality management, or a relevant field.
• Bachelor's Degree in relevant courses with at least 5 years of experience
• Female candidates are strongly encouraged to apply.