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  • Posted: May 18, 2022
    Deadline: May 31, 2022
  • Learning through Skills Acquisition Initiative (LETSAI) is a youth-led, women-focused non-profit organization established in June 2015.
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    GBV Officer/ Case Management supervisor (1)

    OPEN POSITON/NO: GBV Officer/ Case Management supervisor (1)


    PROJECT DURATION: 12 months


    About LETSAI

    Learning through Skills Acquisition Initiative (LETSAI) is a youth led, women and girl-child focused, non-profit organization established in June 2015 and registered in 2018 with the Corporate Affairs Commission (CAC). LETSAI particularly targets women, youths and children, as well as the most vulnerable members of the society; it addresses protection issues through sustainable livelihoods, Gender-Based Violence (GBV) prevention and response, provision of psychosocial support through women groups and counseling sessions, and women empowerment interventions.

    Job Summary

    The GBV Case Worker Supervisor will be responsible for the overall supervision of case management services and other response activities implemented as part of the GBV program in Dikwa Borno state.

    Case Workers will directly report to the Case Workers Supervisor.
    Technical Responsibilities

    • Under the supervision of the project Coordinator, provide technical oversight and capacity-building through training, mentorship and on-the-job support for case workers on case management and referrals
    • Work closely with the project Coordinator to understand program goals and to meet expectations.
    • Supervise case management of Gender Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS+.
    • Organize weekly case management meetings with case workers and support staff in managing critical/complex cases.
    • Represent LETSAI GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
    • Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and ongoing needs of women and girls.
    • Ensure community outreach on services available to GBV survivors.
    • Contribute to proposal development activities (narrative and budget) through the provision of information and data on community feedback on ongoing projects and assessment of emerging needs.
    • Contribute to the development of referral pathways to ensure a community perspective is included. Ensure referral pathways are shared and understood within the community.
    • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
    • Document and share relevant information that will inform the development of case studies and or success stories of the program.
    • Maintain positive coordination and relationship with other partners in the field to promote holistic approach to GBV case management.
    • Participate in GBVIMS taskforce working meetings and share written minutes with the GBV Coordinator.

    HR Management & Administration:

    • Supervise and mentor GBV Case Workers
    • Support the orientation, on-going development/training and builds capacity of GBV Case Workers.
    • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within LETSAI and amongst beneficiaries served by LETSAI
    • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
    • Provide regular performance feedback to staff and where necessary work with Human Resources to document staff performance issues and address these in accordance with the National Staff Employment Policies

    Monitoring & Reporting:

    • Ensure timely submission of weekly, monthly and quarterly reports in collaboration with Case Workers and the Monitoring and Evaluation team
    • Contribute to donor reports as per set schedules (monthly, quarterly and annually) on activities, indicators and achievements.
    • Complete and share GBV data via GBVIMS tools and submit to the GBV Coordinator.


    • Plan procurement of case management supplies to ensure smooth and timely implementation of activities.
    • Ensure that receipts are submitted in a timely manner and are properly and completely filled out with as much supporting documentation as possible.


    • Refrain from making false promises and commitments to the beneficiaries and work in the best interest of the LETSAI ACESS –G Project.
    • Foster a team spirit among GBV staff that is conducive to all staff improving their skills and knowledge base.
    • Other duties as assigned by the supervisor to enable and develop the LETSAI / ACESS-G project.
    • Prevention of Sexual Exploitation and Abuse Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within LETSAI and amongst beneficiaries served by LETSAI.

    Compliance & Ethics:

    • Promotes and encourages a culture of compliance and ethics throughout LETSAI
    • As applicable to the position, maintains a clear understanding of LETSAI’ and donor compliance and ethics standards and adheres to those standards
    • Conducts work with the highest level of integrity.

    Qualifications & Experiences

    • University Degree in Social Science, Social Work, Psychology, Counselling, etc.
    • Two to three years of experience in GBV case management including providing psychosocial counselling for survivors of Gender Based Violence.
    • Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
    • Strong background of human rights and familiarity with practical challenges faced by displaced and other vulnerable persons.
    • Ability to maintain confidentiality and respect for clients at all times.
    • Experience conducting assessments and a willingness to help plan assessments;
    • Interest in building staff capacity through trainings, coaching, mentoring, etc.;
    • Ability and willingness to work during irregular working hours when needed
    • Strong computer skills (Excel, Microsoft, PowerPoint and Outlook)
    • Fluency in English (written and spoken) Hausa and Kanuri is a must.
    • Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.

    Standards of Professional Conduct:  LETSAI and LETSAI workers must adhere to the values and principles outlined in the LETSAI Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, LETSAI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

    Gender Equality: LETSAI is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance.

    Nigerian nationals are encouraged to apply.  International allowances are not available for this position. Salary and employee benefits are compliant to the Nigerian NGO Sector.

    LETSAI is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.


    Please take note that Learning through Skills Acquisition Initiative (LETSAI) does not ask for any fees in connection with its recruitment processes.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position and Job code as subject of email.

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