Gateway Manager at GIG Logistics

• We are seeking a Gateway Manager to oversee the international hub, cross-border operations, and freight movements of our logistics company. The ideal candidate will ensure compliance with global customs regulations, import/export laws, and aviation/maritime standards, optimize cargo handling and terminal turnaround times, handle operational bottlenecks and carrier dispute resolution, and provide strategic advice to management on routing efficiency, customs partnerships, and international logistics costs.

Key Responsibilities

• Operational Management
• Team Leadership & People Management 
• Performance Monitoring & Reporting 
• Logistics Coordination 
• Quality Assurance & Compliance 
• Customer Service Support 
• Process Improvement 

Key Performance Indicators (KPIs) 

• Shipment Processing Accuracy 
• Gateway Throughput Volume 
• Dispatch Timeliness 
• Shipment Loss/Damage Rate 
• Network Transit Performance 
• SLA Compliance Rate 
• Operational Cost Efficiency 
• Team Productivity 
• Customer Complaint Resolution Time 
• Safety and Compliance Metrics

Education 

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Transportation Management, Operations Management, or a related field. 

Experience 

• Minimum of 5–8 years' experience in logistics, transportation, supply chain, warehouse, hub, or gateway operations, with at least 3 years in a supervisory or managerial capacity. 
• Experience within a courier, express delivery, freight forwarding, e-commerce fulfillment, or logistics organization is highly preferred. 

Skills & Competencies 

• Strong knowledge of logistics and supply chain operations. 
• Excellent leadership and team management skills. 
• Strong analytical and problem-solving abilities. 
• Effective planning, organization, and execution skills. 
• Excellent communication and stakeholder management skills. 
• Strong decision-making and conflict-resolution capabilities. 
• Proficiency in Microsoft Office Suite, particularly Excel. 
• Experience using logistics management systems, transportation management systems (TMS), and shipment tracking platforms. 
• Ability to work under pressure in a fast-paced operational environment. 
• Strong attention to detail and operational excellence mindset.