Fulfillment Operations Professional at Zipline

About You and The Role  

• As a member of Zipline’s Fulfillment operations team in Nigeria, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. 
• By joining us, you’ll be contributing to providing access to healthcare for all. 
• Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders on time.
• At Zipline, we believe that where you live should not influence your access to vital medical supplies.
• If this opportunity sounds like something you’d want to be a part of, then keep reading.

What You'll Do  

• As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products, medical products and animal health products are delivered from our distribution centers to healthcare facilities in a safe, reliable, and fast manner. 
• By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. 

Your main responsibilities will include:

Customer Service & Order Fulfillment: 

• You will be the first line when it comes to fielding orders from customers & ensuring they have high-quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders.
• Product Handling:  Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.

Inventory & Warehouse Management:

• Leading the Storage and management of health care commodities at the distribution center with tasks including but not limited to, forecasting of commodities, management of requisition, engagement of suppliers, and documentation.
• Leading the Storage and management of operations consumables inventory and ensuring that operations teams have the right quantity of consumables at all times.

Quality Management and Safety:

• Working with a team to perform daily quality control, self-audits, and performing actions that comply with the Quality Management System.
• Adhering to all standard operating procedures and ensuring that operations are being executed under the prescribed safety standards.

Stakeholder Management:

• Ensuring Operational continuity by engaging effectively with operational stakeholders with the sole purpose of building effective relationships that lead to positive operational outcomes.
• Gathering regular feedback from stakeholders and escalating issues for quick resolution.

Continuous Improvement:

• Self: Adhering to all training and development requests aimed at setting you on a defined growth path by improving your skill set.
• Operations: Building a culture of continuous improvement by consistently developing new and more efficient ways of executing operations at scale.

Program or Project Management:

• Ensuring that all projects assigned to you have been completed on time, with the best quality outcomes achieved.
• Collaborating effectively with other cross-functional teams on various operations-related issues or projects.

What You'll Bring
Preferred: Bachelor’s/PharmD in Pharmacy.

• 1+ years of practical experience in a laboratory setting, manufacturing plant, hospital, or clinic
• Full professional proficiency in spoken and written English
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow.

Whatelse You Need To Know:  

• Must be willing and able to work nights/weekends
• Must be willing to work for a period of 48 hours/week
• This job will involve regular communication with customers to process their requests answer their queries about our stock and seek support.