After -Sales Technical Manager at MeWe Electronics

Summary

• We are seeking an experienced and technically sound home appliance after-sales technical supervisor to oversee after-sales operations, technical support, repairs, and customer service activities for home appliance products.
• The ideal candidate must possess extensive hands-on experience in home appliance electronics and strong knowledge of consumer electronics troubleshooting, maintenance, and repair processes.
• Candidates must also demonstrate excellent computer and communication skills.
• Applicants must strictly have a background in home appliance electronics and consumer electronics-related roles only.

Responsibilities

• Supervise and manage after-sales technical support and service operations for home appliances.
• Diagnose, troubleshoot, and resolve technical faults related to consumer electronic and home appliance products.
• Coordinate repair activities, maintenance schedules, warranty claims, and technical service delivery.
• Monitor and ensure excellent customer service and timely resolution of customer complaints.
• Prepare technical reports, service documentation, and operational updates using computer systems and software.
• Train and guide technicians on troubleshooting procedures, repair standards, and customer handling.
• Ensure proper inventory management of spare parts, tools, and technical materials.
• Maintain service quality standards and ensure compliance with company policies and technical procedures.

Requirements

• HND in Electrical Electronics Engineering, Consumer Electronics, or any related technical field.
• A minimum of 5 years of proven experience in home appliance electronics and consumer electronics.
• Strong technical knowledge of home appliances, electronics, and after-sales service operations.
• Must possess the 3 Cs: computer skills, communication skills, and consumer electronics skills.
• Proficiency in the use of computers, Microsoft Office, and service management systems.
• Strong leadership, problem-solving, and team management abilities.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple technical issues effectively.