FSO Manager at MacTay Consulting

Job Responsibilities

• Work closely with internal stakeholder and customer to understand demands and expectations
• Drive performance and customer excellence
• Performance management of unit and staff
• Set up, execute, and monitor on strategies and goals for the unit and staff
• Setup and maintain individual training and competence plans
• Resource management and forecasting
• Ensure up-to-date processes implemented with all staff
• Take active part in review of staff deliverable and provide timely and accurate feedback
• Management of all financials related to operation of the unit
• Management business continuity.

Job Requirements

• Minimum years of experience: 10-12 years whereas 2-4 years in similar management position
• Minimum years of technical experience: 5-7 years working in Engineering, Integration and Deployment
• Domain experience: Deep understanding of site installation and commissioning, hands on experience will be a plus
• Deep understanding of Service Delivery process, models, and strategy
• Business and Customer Oriented
• Market insight
• Customer and performance focus
• People management skill (empower, delegate, and follow up)
• Presentation, negotiation, and argumentation skill
• Knowledge about Ericsson business and governance model
• Financial acumen and skills
• Drive innovation & commercial thinking
• Decision making & initiating action
• Positive, flexible, pro-active, act and drive with urgency
• Helpful, supportive and understand to make other shine
• Self-motivated. Take leads if needed and can be team player.
• Ability to adapt to changes
• Capable of coping with pressures & setbacks
• Promote networking.