Front Office Supervisor at Gateway Aviation Limited

Location: Agidingbi, Lagos

Duties and Responsibilities

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit/floor limit policies.
• Allocate rooms to expected arrival safter checking the guests preferences and special requests.
• Any other duties that may be assigned from time to time.

Requirement

• Candidates should possess a Bachelor's Degree / HND / OND qualification.