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  • Posted: May 19, 2022
    Deadline: May 20, 2022
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  • Gateway Air is a new consumer airline. It is being organized to take advantage of a specific gap in the short-haul domestic and regional travel market. The gap exists in low cost service out of every major city in Nigeria and West African sub region. The gap in the availability of low cost domestic flights services in and out of these cities coupled with the...
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    Front Office Supervisor

    Location: Agidingbi, Lagos

    Duties and Responsibilities

    • Ensure Outstanding customer care at all times.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
    • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
    • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
    • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Adhere to company credit limit/floor limit policies.
    • Allocate rooms to expected arrival safter checking the guests preferences and special requests.
    • Any other duties that may be assigned from time to time.

    Requirement

    • Candidates should possess a Bachelor's Degree / HND / OND qualification.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@gatewayaviation.com.ng using "Front Office Supervisor" as the subject of the email.

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