Front Office & Revenue Manager at Alan & Grant

Job Summary

• We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting. The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies.

Key Responsibilities

Rooms Division & Guest Services

• Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
• Create and implement service standards and SOPs across all Rooms Division departments
• Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
• Monitor guest satisfaction and handle escalations with tact and professionalism
• Ensure seamless communication between departments to optimize service delivery and efficiency

Revenue Management

• Strategically manage room inventory and pricing across all distribution channels
• Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR
• Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
• Prepare weekly, monthly, and quarterly revenue reports and forecasts for management
• Manage group and corporate booking agreements and identify upsell opportunities
• Optimize packages, discounts, and rate structures in line with seasonality and demand

Requirements

• Minimum 5+ years of experience using Opera PMS 
• At least 5–7 years’ experience in hospitality, including revenue management, front office, or rooms division roles
• Strong understanding of hotel revenue principles, forecasting, and pricing strategies
• Proven leadership in managing cross-functional teams and guest-facing departments
• Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
• Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools
• Exceptional communication, leadership, and organizational skills
• Highly detail-oriented with a strategic and analytical mindset
• Degree in Hospitality Management, Tourism, Business, or a related field preferred