Front Office Officer/Receptionist at a Foremost Hotel

JOB DESCRIPTION

• Make and confirm reservations for guests using the hotel PMS
• Ensure proper room allocation
• Register and check guests in
• Provide accurate information about attractions and services
• Close guest accounts and check guests out
• Confirm relevant guest information
• Verify guest’s payment method
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Job Requirements

• Excellent communication skills
• Proficiency in computer programs
• Planning and organizing abilities
• Exceptional interpersonal skills
• Ability to work with different groups of people
• Multi-tasking abilities
• Efficient time management skills
• High school diploma or equivalent required