Front Office Manager at Vintano Hotel

Job Summary

• We are seeking an experienced Front Office Manager to join our team.
• The ideal candidate will be responsible for overseeing the daily operations of our front office, ensuring a warm and welcoming experience for our guests.

Responsibilities

• Manage front office staff, including Guest Relations Officer, Guest Reservation Officers, Receptionists, Concierge, Porters, and Bellboys.
• Oversee room assignments, check-in/check-out processes, and billing.
• Coordinate with other departments to ensure seamless guest experience.
• Handle guest complaints and resolve issues promptly.
• Maintain front office records and reports.

Requirements

• Bachelor's degree in Hospitality Management or related field with possible professional certifications.
• 6+ years of experience in a front office management role in a 4 and 5-star hotel.
• Excellent communication and leadership skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.

What we offer

• Competitive salary at industry standard
• Opportunities for professional growth and development
• Dynamic and supportive work environment
• Benefits include:
  • Meal daily
  • Leave Allowance
  • Yearly Bonus
  • Profit sharing upon confirmation
  • Pension and HMO for family.