Front Office Manager at Tek Experts

Front Office & Reception services management

Experience:

Minimum of 2 years of front desk supervisory experience in a commercial property, 5-star hotels/resorts.

Proficient in the use of Microsoft office suits (word, excel, PowerPoint etc.) for reporting and presentation.

Job Responsibilities:

• Manage business centre and meeting rooms bookings.
• Liaise with security unit to clear visitors from gate house.
• Liaise with tenants' receptions to clear visitors from building reception.
• Manage all tenants' enquiries and requests via telephone, help desk platform, walk-in-tenants within acceptable guidelines
• Record and route all tenants service requests to the building management team. Maintain liaising with tenants on the status of their service requests and follow up with the building management team in closing out all service requests.
• Prepare and submit weekly reports of all front office activities (visitors, helpdesks service requests and status, training etc.) to the property manager.
• Prepare performance reports related to front office.
• Ensure implementation of all Everty One policies and house rules.
• Act as the fire safety marshal for all front office staff, visitors, vendors, and others during emergency drills and evacuation.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that all front office employees are, at all times, attentive, friendly, helpful and courteous to all visitors, tenants and other employees.
• Work within the allocated budget for the front office.
• Always wear the proper uniform and ensure all front office employees always wear proper uniforms.
• Schedule the front office staff and supervise workload during shifts.
• Evaluates the job performance of each front office employee.
• Answer all inquiries, direct calls, and provide basic information.
• Perform other duties as requested by management.

Education:

University degree.