Front Office Manager at Prestigious Consulting Group

Job Description

• We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after.
• Your role will include overseeing employee schedules, front office staff training, and performing the basic reconciling of receipts.
• You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate should have previous customer service and office management experience.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Requirements

• High School Diploma or an Associate's Degree.
• 2 - 4 years work experience.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.

Salary
N100,000 - N120,000 / month.