Front Office Manager at First Excelsia

Industry: Hospitality

Location: Ikoyi, Lagos

Our client, a prestigious player in the hospitality sector is seeking to fill the role of Front Office Manager.

The ideal candidate will manage all front desk & housekeeping operations, assist guests upon check-in/out, processing reservations in a friendly, professional, and timely manner while following high standards of quality to ensure guest satisfaction.

Job Description:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Keeps Front Office & Housekeeping teams focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Establishing and maintaining relations with tour operators and corporate companies to grasp sales opportunities (Participating in promotional actions: roadshows, workshops, partnerships on major one-shot offers).
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Ensures the safety of the people and property in the hotel.

Person Specification:

• A Bachelor's degree in Business Administration or related field
• Minimum of 2 to 3 years experience as a Receptionist or similar role preferably within the hospitality industry
• Experience in Office Management