Front Office Manager at ECLAT HR Consulting

Department: Administration

Industry: Hospitality

Report To: General Manager

Slot: 1

Key Responsibilities

We seek a front office manager who can deliver or is willing to learn how to deliver on the following:

• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Schedule the front office staff and supervise workload during shifts
• Act as liaison between the General Manager and staff
• Answer phone inquiries, direct calls, and provide basic information
• Communicate changes in an order process to relevant parties.
• Ensure that health and safety regulations are followed upon entry.
• Support the CEO or executive team’s vision and process ideals.
• Ensure staff working on processes are happy and operating efficiently.
• Support all functions of the business to work together.
• Monitor compliance to the standard processes.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.

Education and Work Experience:

• BSC in management or related field.
• Minimum of 7 years’ experience in a supervisory/ operations role.
• Must have at least 4 years’ experience in the industry.
• Customer service/ relations certification is an added advantage
• Proficiency in Microsoft office suites (Word, Excel, and Power point).
• High level of experience with top brands in the hospitality Industry.
• Experience in Operations and supervisory positions.
• International experience in the industry is an added advantage.

Requirements:

• Knowledgeable in hospitality standards
• Strong computer literacy
• Attention to details and procedures.
• Ability to liase and communicate with clients directly.
• Familiar with administrative software
• Strong reporting skills.
• Good negotiation skills.
• Excellent verbal and written communication skills
• Excellent customer service with a client focus
• Effective team management
• Ability to prepare reports monthly.
• Displays integrity - transparency in dealings with management, staff, and other individuals that you may encounter.
• Exceptional interpersonal and communication skills, to enable professional interaction within staff and management, both internal and external to the firm.
• A flexible, pro-active approach to work including the ability to prioritize and re-prioritize.
• Leadership management skills- understanding of emotional intelligence.