Front Office Manager (Abuja) at Nicole Sinclair Consulting

We are recruiting a Front Office Manager for a client in a leading hospitality company based in Abuja, who have been offering premium furnished apartments for over two decades. They are built on serenity, professionalism, and a commitment to delivering exceptional guest experiences in a peaceful, refined setting. The ideal candidate will oversee the front desk team and collaborate across departments to drive service standards, staff performance, and guest satisfaction.

Key Responsibilities

• Lead daily front office operations including guest check-in/out, reservations, and inquiries.
• Recruit, train, and supervise front office staff, fostering a culture of professionalism and hospitality.
• Monitor front office budgets, manage expenses, and drive revenue opportunities through service enhancements.
• Ensure efficient use of property management systems (PMS) and maintain accurate guest records.
• Collaborate with housekeeping, maintenance, and food & beverage teams to deliver a seamless guest experience.
• Analyze guest feedback and industry trends to improve service delivery.
• Enforce front office policies in line with company standards and hospitality best practices.

Qualification and experiences

• Minimum 5+ years of experience in front office operations in the hospitality industry, with 2+ years in a leadership role.
• Excellent communicator with strong guest service and problem-solving skills.
• Proficient in PMS and office software, or able to adapt quickly to in-house systems.
• Team leader who can motivate and manage diverse staff effectively.
• Detail-oriented, organized, and proactive in achieving operational goals.
• Passionate about hospitality and dedicated to elevating the guest experience.

What We Offer

• Competitive compensation package.
• Supportive and collaborative team culture.
• Growth opportunities into senior leadership roles.
• Flexible onboarding and relocation support for candidates outside Abuja.