Front Office Admin at Flutterwave

The role: Flutterwave is looking for a Front Office Admin who will act as the point of contact for all employees, guests, providing administrative support and managing their queries. We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role. 

What Your Day-to-Day Activities Will Be Like 

Front Office Management

• Be the frontline of the company and take complete ownership of the front desk functions
• Welcome and receive guests in a friendly and respectful manner always
• Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
• Receive official documents and parcels and deliver it to the appropriate unit while keeping a tracking log schedule
• Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
• Maintain confidentiality with sensitive information and correspondence

Office Administration

• Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
• Supervision of administrative staffs (cleaning staff, security officers, ad-Hoc staff)
• Monitor office maintenance and repairs and perform period spot checks to ensure clean environment and facilities are working appropriately
• Prepare weekly reports on expenses and office budgets as well as facility status
• Maintain and update company databases 
• Organize a filing system for important and confidential company documents 
• Distribute and store correspondence (e.g., letters, emails and packages) 
• Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required)
• Support with People & Culture initiatives as required/assigned
• Provide overall administrative support to teams at Flutterwave
• Any other duties assigned.

Required competency and skillset to be a waver

• Good knowledge of office procedures 
• Efficient use of office management software like MS Office (MS Excel and MS Word specifically) and HRIS 
• Strong organization skills with a problem-solving attitude 
• Excellent interpersonal, written and verbal communication skills 
• Attention to detail 
• Well-developed problem-solving skills
• High ethical standards and integrity